BOS - June 28, 2005 - Emergency Meeting w/Mass Electric

Moderator: Suzanne Kane

BOS - June 28, 2005 - Emergency Meeting w/Mass Electric

Postby Suzanne Kane » Thu Jul 28, 2005 2:51 pm

Board of Selectmen
June 28, 2005
Emergency Meeting with Mass Electric
Approved July 19, 2005

1. Call to Order:

Madame Chairman Shirley Mosczynski called the emergency meeting to order at 2:00 pm. In attendance: Paula Brouillette, Rich Preston (arrived at 2:35pm), David Furno, Edward Therrien, Executive Administrator Michael Guzinski, and Administrative Assistant Suzanne Kane.

Other staff and citizens: Fire Chief Donald Gonynor, Police Officer Raymond Majeau and T&G reporter Steve Foskett. From Mass Electric: Vice President of Business Services Stephen Hall, Director of Operations – Bay State South Division John Hoffman, Manager Disruption Design Roger Cox, Supervisor Distribution Design Greg Lundahl, and Key Account Manager Michael Peterson, CPE.

Handed out during the meeting: a letter to the Department of Telecommunications and Energy, from Senator Richard Moore, dated June 27, 2005, Douglas Police Log for the month of June of power outages, and Douglas Police Logs for the period of January 1, 2003 through June 14, 2005 of power outages. Given to the Board of Selectmen is a Press Release, dated June 28, 2005; and a letter to the Customers in Douglas, from Mass Electric’s Stephen Hall, dated June 27, 2005. Shirley Mosczynski stated that this meeting has been called due to the continued power outages, especially this weekend. She has been in constant contact with Michael Peterson of Mass Electric and when he informed her that he had officials coming into the Hopedale office and offered to meet with them she called for the meeting. She asked Mass Electric what they were going to do for the Town of Douglas because right now the people in this Town have had it. The officials from Mass Electric introduced themselves. Michael Peterson started out with what happened. He stated this morning’s outage was not related to what happened this weekend. A tree branch fell over lines just over the Sutton line that caused a fault that opened up a control devise. He stated the outage was about 30 minutes. Shirley Mosczynski stated it was 45 minutes – her home was affected. Michael Peterson stated that in a world with too many outages, that was an easy one to explain. He asked Engineer Roger Cox to explain what happened this weekend concerning the other outages. Roger Cox explained that over the weekend they had combined outages that lasted through Sunday into Monday morning. A single outage was due to the failure of a step down transformer bank. They had some difficulties replacing the bank right away – they didn’t have a larger transformer on hand so they installed the same size transformer with larger fuses hoping it could support the larger load. He stated that unfortunately they did not get the larger piece of equipment on time and they lost the same step down transformer again. By Monday morning they were able to half remedy that situation with the one transformer and add a second one of the same capacity – doubling the capacity by 1:30 Monday afternoon. Mr. Cox stated that thee was a pocket of customers, as large as 120 and on the back end as low as 37, who were out for the longest amount of time. Sandwiched in there were a couple of feeder outages, one of which was due to an overload on the line here in Douglas. When they thought they had the problem remedied the feeder went out again later causing a problem at the substation due to load balance on the bus that feeds four circuits into Douglas as well as Uxbridge. Michael Peterson stated a feeder is actually a three phase electric line that usually is 15,000 volts that travels from a sub station and distributes electricity throughout the community. At different points along the way there are transformers that convert the very high voltage down to usable voltage used in homes. He explained what Roger Cox means when he speaks of load imbalance – in the three phases there are three different lines that have the capability to carry electricity. When it gets to the point that it gets down to your house – your house utilized one each of these lines. One line goes to one house, one line goes to a different house and the third line to another and yet all three are on the same pole – those are the different phases. Roger Cox stated those were the three biggest problems; the local step down transformer that failed and failed again before they could get to it to replace it with an adequate size. Shirley Mosczynski interjected asking where the local step down transformer was located. Roger Cox answered pole 13 Church Street. Shirley Mosczynski stated she was told that transformer was changed in October. Roger Cox concurred stating he is hearing that is the case. He explained that step down transformer loads don’t have individual leaders so they don’t know what the load is unless they go out and physically try to ‘tong’ it and read the load. They do that in the winter and the summer. In the winter the load on that transformer appeared to be at least marginally acceptable and so it went through the winter. They are just getting to the point where they are taking summer readings and obviously with this one it was not soon enough and they did loose it. Mr. Cox stated that right now what exists out there is two newer replacement transformers of the same size – the capacity right now at that location is double and shouldn’t be a problem in the near future. To summarize the weekend would be those three problems, the step down transformer at pole 13 - Church Street, the overload that occurred on the line, and the problem they had at the substation. Sunday night through Monday they had every available person and lineman out in the district troubleshooting the problems. He stated he can look back now and know it was those three problems, but when it is actually happening and they are out in the field and something blows and then something else blows it gets confusing so there was a lot of trouble shooting going on back and forth and a ton of safety checks at different substations and different locations before repairs could be made. When he went over it with operations people last night and this morning they had a gigantic list of items that were done, people going to every location checking loads and taking readings to make sure it could be restored acceptably. Mr. Cox reiterated that this mornings outage was a different area which doesn’t mean a lot to the customers who were with out power, but a completely isolated event not related to load or the substation were the normal circuit comes from here were they recently had a problem. Michael Peterson stated that was a quick summation of what happened and asked if there were any questions from the Board or audience. David Furno asked why the Town does not have its own substation. Roger Cox stated that historically Douglas has not had its own substation. David Furno stated there was one on Charles Street and asked why it was taken out. Roger Cox stated he could only imagine that it was an older low voltage substation that did not have a lot of capacity. He stated he could speak to the load growth in Douglas which is growing at a very high rate – a rate that dwarfs the rate in other towns which is why they are focusing a lot of electrical planning and a lot of future growth for this area and the two substations that feed it; all things that Michael Peterson talked about last Tuesday. He is sensitive to the fact that those plans don’t help the Board out today – starting last night and early this morning he has 3 or 4 people patrolling the circuits and another group of people he will start tomorrow morning to do immediate feeder controls in the area to look for tree branches, potential outages, and having someone look at the main circuits coming into Douglas to try and identify the old vintage cutouts on the line to have those immediately changed. Roger Cox stated that at this point they are going to focus on things that he can institute immediate changes verses the long term planning which is larger substation work providing a larger long term solutions; but things that are a 12 – 18 month lead time and upwards to millions of dollars. David Furno stated that unfortunately they do not have 12 – 18 months – there are a lot of people in Town that rely on electricity, they have 800 elderly, people that are sick on oxygen and it makes them nervous as a Board knowing that any time the power can go down and they have to call the Police and Fire Department and get everyone activated so they can help all of these people and they have no answers for anyone. He stated that the other night he watched Mass Electric workers stand on Main Street for 25 minutes doing nothing – 5 bucket trucks and 2 pickup trucks. He stated Scott was the leader – he talked to him and he talked to Roger Cox right after that; the guys were just standing there and there is a Police Officer who can attest to it. Roger Cox stated he doesn’t know the exact time that was but when there is a failure they do have the control center analyze the loads and analyze what could have happened and what the best way to restore it is. The linemen, just as a matter of practice, can’t act on their own – they are going through the control center waiting for a switching order to tell them which breaker to open and how to restore the load. Sometimes they do have to stand around 10 – 15 minutes waiting for instructions. He knows it looks bad if you are out there seeing it – the power is out and you see them standing there; but they are waiting for orders. John Hoffman stated what they are trying to guard against is making sure they don’t switch the load to another feeder and then take that feeder on an overload – there is some calculations that have to go on behind the scenes to make sure they don’t overload something else and then take that out. There are times when they are taking calculations; which is one of the things they are doing as a result of this, and coming up with a contingency plan for any number of potential outages that could occur in the Town. They are sitting down and looking at anything that they could foresee that could ever be a problem and say, “what would we do in this event”. He stated they do some of that now, but because of the large scale problems they have had over the last 2 – 3 days, because of the magnitude they are not used to and don’t find acceptable, they are in the process of seeing if there is anything at all that would cause an outage that’s part of these feeder patrols in this area. First if they see something, fix it, second if something occurred and they are missing something, what would they do? They are trying to go through those sceneries as they speak. Greg Lundahl stated he was actually in the control room during the period they were talking about – he was interfacing with Scott. It’s a position where he could have the crews go to one place and it looks good for Mass Electric because it looks like they are busy, but they are switching things at different points on the line and to take those guys and send them back to Uxbridge to switch something at the substation and then back again would delay 45 minutes where he could have someone else in Uxbridge making those moves and have the other guys standing by ready to throw in switches and fuses in Douglas. They loaded three transformers over the course of the night so he had different people waiting there with the transformer to be able to answer questions people had out there to the best of their knowledge. Paula Brouillette referring to the calculations Mass Electric was making to determine where the problems are and the additional homes in Douglas; stated there are 75 to 100 homes per year – how are those getting approved and how are they getting an ok from Mass Electric when they already know they have a system that is stressed – they are just adding to the problem. She stated that she is not saying they can stop that – they need input from Mass Electric on where Douglas has the most serious problems. She believes the Board is going to recommend that Mass Electric is going to have to do something short term so they can control this as much as they can as well as have a long term plan – she realizes that is not cost effective, but they don’t have time to wait for the long term fix which Michael Peterson identified as having infrastructure changes. They already know short term there are issues that are going to get worse every month as they add more and more houses on line. Michael Peterson stated they are a public utility – there is no question their obligation is to serve. They do not have the opportunity to say, “No” when a customer comes to them and they have a viable building permit and they need electricity. Their only response is, “Thank you” and they go forward to serve the customer. They don’t have a choice in deciding the growth rate in any community – they just have to take care of it. Paula Brouillette agrees but she feels there is a responsibility that if Mass Electric sees a pending problem the Town is better off knowing it is coming then to sit in a meeting like this. They all have residents calling them saying this has to end now – she knows there is a lot of work to get that done but now they are in crisis mode and in a mode where they are reacting and emotions are getting high. She agrees that doesn’t stop progress and housing but she would fully expect some input on the stress they are putting on the infrastructure and what the potential issues are so they can deal with it before hand rather than after. Shirley Mosczynski adding to that stated during the summer months Douglas’ population goes up – there are camp grounds and parks. She stated that right down the road from her the population probably increases the Town about 1,000 people at least and on weekends it’s even more. She has a problem with Mass Electric not studying this, not listening or seeing that Douglas is the fastest growing community in the area and not projecting and planning for increase housing along with all the growth and activity Douglas has during the summer months. Roger Cox stated the plan for the substation improvements takes 2 to 5 years. He thinks that’s part of the problem – the licensing associated with it. The plans for the robust substation improvements were to span 4 years with the first part not being completed until late 2006. Its things like licensing that may take up to two years and 55 megawatt transformers which take 12 to 18 months to order. At this point they have those ordered and they are trying to shorten those time spans but they can’t be shortened too much. They are targeting before the close of calendar 2006 for those long term plans. He stated that looking at the outages there are certainly things that are preventable without those long term plans and that is what they can work towards to mitigate outages in the near term, to mitigate outages now and over the next 6 months. Those solutions aren’t building new substations or bringing in new lines. He stated there is a third line in Douglas now, one of the three lines does not go as far as the others – in short term he can look at expanding that third line to provide more flexibility in different areas of Douglas. As well as the patrols he initiated today, and as well as tomorrow replacing short term equipment like fuses and cross arms and tree trimmings; things that do cause real outages more often than the larger scale outages. Shirley Mosczynski asked how long his patrols will be out there. Roger Cox stated they will be out there until he is satisfied that they are done and it could easily take two to three weeks to patrol all of the areas. They started that today; they will double the amount of people tomorrow and continue until it’s done. Michael Peterson stated these are fact finding tours to locate areas of contention. Greg Lundahl explained what a 55 watt transformer is; it’s a solid piece of metal almost the size of the desk in the Resource room and almost as tall as the roof. That’s the piece of equipment they are talking about that is taking 12 to 18 months to have built and brought here. He stated it’s nothing that is built locally. It’s not one of those little gray cans that are on the poles. It’s a massive transformer they are bringing in. Edward Therrien stated his complaint is that when ever he calls Customer Service no one is on the other line – seems some one should be on duty. He’s had people call him all weekend – they can’t get through to any one. Roger Cox stated it was his guess that this weekend was worse given the heat and that a lot of people were away on vacation – he stated he was serious when he said they had all their available people in. They were spinning every “Call in” list two or three times looking for additional people to come in. He stated he knows himself that he tried a couple of times to call the Customer Service line to provide outage information to the people who pick up the phones but depending on the situation, if they are real busy fire fighting and trying to prevent or mitigate an outage and they are short handed they have less people to relay the message. That is certainly what they struggled with this weekend. Shirley Mosczynski stated they can appreciate Mass Electric being short handed and it being a weekend, but they also have Fire and Police personnel and a population in the summer that goes up; trying to cover all aspects and now they have power outages. People in need of equipment that needs electricity and public safety beepers that are not able to keep charged. She asked Fire Chief Gonynor for his comments. Chief Gonynor stated Shirley Mosczynski was right. The thing from the his standpoint, and he talked to the Police Chief, is if Mass Electric knows they are going to have a problem, they get into Douglas and it’s not the average circuit breaker, transformer or a drunk driver has taken a telephone pole down; Douglas public safety personnel can handle those things, but when they get into a long term situation like they did; from the public safety side, the Call Fire Department needs to know, he needs a concrete answer as to what they are really up against. Then he’ll know, his pagers are going to go dead or does he have to bring an on-duty crew back into the Fire Station and pay them time and a half or double time. He needs to know that – he was really irritated this weekend because they didn’t know and then they had to deal with numerous ambulance calls because elderly people like COPD patients that are on home oxygen, have to have their equipment checked. Chief Gonynor reiterated – if they know a pole has been taken down by a drunk driver or the transformers blown, they should have a rough idea as to how long it’s going to take; they’ve been to enough of those calls. Chief Gonynor then stated that he just did a brief scan on the last two years of his Hazmat calls which is where he lists Mass Electric calls; and they are up 25%. They are going to an awful lot of calls for Mass Electric because of fuses burning, transformers popping and things like that which is costly to the Town because they have to park fire apparatus at the location until Mass Electric shows up. They have always been very cooperative with Mass Electric to help put the fire out and Mass Electric has been good with their trouble shooting guys, but that tells him that their maintenance in some of the equipment in this Town is getting antiquated. He read in the paper that they are going to drop the Mass Electric and go National Grid, the bottom line is he knows they are doing more with less because their labor force has been cut. The bottom line is a profit line and Mass Electric trucks have been cut – they see that because they are waiting 45 – 50 minutes for a truck when they used to get a trouble shooter in 15 – 20 minutes. But from his standpoint, if it’s going to be a long term thing like they saw this weekend, Mass Electric has to get back to him, or the Selectmen, maybe a spokesman like himself since he is around all the time, but let them know how long so they can make arrangements. Roger Cox concurred saying it was very reasonable to have that amount of communication – he thinks at times they do, but this weekend the three problems cascaded into one another and when they solved the first problem they thought they were done. Better communication would have helped that. Shirley Mosczynski stated an occasional outage during a storm is ok, but this has been going on way to long. Referring to the Police Logs she stated Mass Electric received those at the Boards last meeting – enough is enough, this has been going on to long. The Town is fed up they get phone calls, the offices is getting phone calls, everyone there is getting phone calls, her phone is ringing off the hook. What are they going to do about it. Shirley Mosczynski stated she resents anyone telling her that they heard Mass Electric would have improved and upgraded but the Board of Selectmen didn’t want it. No way – the Board has been discussing with Mass Electric for two to three years now, it’s got to stop, they have to make some improvements. Stephen Hall stated that in the short term they have run a new feeder out of the Uxbridge substation, a W4 feeder as they refer to it. The feeder brought additional capacity to the Town and in the short term that will help. The problem they had over the weekend with the overload on the step down transformer was unanticipated they were not aware that the transformer was overloaded. In the short term they have doubled the capacity of that transformer bank serving that load for those 120 customers. In the longer term, they do have specific plans to increase the capacity of the Whitins Pond substation, currently there is a 20MVA transformer there and they have definitive plans to spend 2.5 million dollars to upgrade that substation to more and double that capacity, actually in the end they will probably multiply it by a factor of 5. Engineering is in place right now, they are internally trying to advance that project as fast at they can. They have specific plans to upgrade a substation that will allow them to bring additional feeders to feed the Town. He stated he doesn’t think it’s important that Douglas has a substation directly in Town as much as it is to have the additional feeders and capacity – the location where they are in Northbridge and Uxbridge is very close to the Town. So what Douglas will have in the long term will be more than efficient for the Towns needs. What they have done is a poor job of anticipating the rate of growth and keeping up with it – they are in a catch up mode right now. Mr. Hall referring to the customer calls, stated as far as the Police and Fire, Mass Electric does have a dedicated line for emergency calls that go right into the dispatch area so they have immediate dedicated access to the control people. Hopefully there hasn’t been any problem with their Police and Fire emergency lines. In terms of the general Customer Service lines they did have an issue with not enough people on but there is always the voice response unit that no one wants to get but they do have the option to input a phone number and record that there is an outage. That is recorded on the system. Mr. Hall stated he will make an official apology to the Town for the service that they provided, especially over the last weekend but it certainly has the attention of all their management team and resources to make it a much more palatable situation for the Town. They do have long term plans as well as short term plans. With the addition of the new feeder they brought in, which occasionally represents problems with load balancing and keeping a good balance between all three phases. When they bring in a new feeder and pick up different pieces of load onto the new feeder and it’s done at a particular time of year, what they need to do is learn where the load pockets are so they can better balance it. They are continually taking readings out there to try to get an understanding of where the load pockets are so they can get a balance on the phases. That contributed to the problem this weekend – one of the phases was overloaded which gave them problems at the substation. The short term solutions actually caused a little of the growing pains for them in terms of learning how to set the settings correctly. But they are moving forward and they have long term plans as well which will significantly increase the capacity. Greg Lundahl stated he knows a lot of people are getting frustrated when they call and get voice mail. What is happening is when they call customer service on the 800 number and the information they are looking for isn’t sufficient; they are asking for someone who handles Douglas and are being transferred to the Engineers and his office who are the same people who are now off their desk either in the emergency operations room or out on the line trying to fix the problem, so they are getting dumped to that persons voice mail. John Hoffman stated they can address making sure they get in contact with the Fire Chief to give him updates. Chief Gonynor agreed saying he would like to have a contingency plan in place – they know they are going to have a hot summer, they know Mass Electric is playing catch up, they could go through this again. He stated he has the emergency number and it works – but rather than bother a dispatcher to give him an answer they can’t give him; if someone knowing Douglas is going to be down for a certain number of hours and in a certain neighborhood, could get a hold of him so he can put his plans in operation. Chief Gonynor gave an example that last night they tried to make a move after hearing some comments and he was out of town at a meeting. They got in touch with him, but he didn’t want to make a contingency plan and call a lot of people in, by the time he left his meeting and got back into Douglas the power came back on. They need a good plan. John Hoffman stated he feels one of the things that happened was they had a cascading sort of event due to the new feeder being put in and the overload – as a result two or three things occurred that were not in their purview of anything they expected. They didn’t feel it was going to take as long as it did to fix. Chief Gonynor stated he knows they are doing their best; they worked diligently over the weekend, he just wants to make sure from his standpoint that they have a plan in place and he or some other public official will be notified that it’s going to be a long outage so he can put a plan into action. Greg Lundahl asked Chief Gonynor at what point of an outage, timeframe wise, would he be activating his contingency plan. Chief Gonynor stated the bottom line under the LEPC (Local Emergency Planning Committee) they can only shelter a person for four hours in their home, in four hours that person is going to get antsy, in the winter the heat goes down and in the summer the heat goes up. With the home oxygen people they drop that amount of time. They use the basis of 4 hours. He would like Mass Electric to tell him if they are going to be over 4 hours on an outage so he can put something into plan – even if it means bringing in an extra ambulance crew, or bringing in another engine company. Also the Police Department should have that idea so when they get those calls they can take care of them. Shirley Mosczynski stated they have covered safety, the increases in population and poor planning or poor projection on Mass Electrics part. And with the increase in summer activity which again drains electricity. The Town has had to cancel school twice, which irritated parents because they don’t know their kids are being let out of school, or they do know and they have to leave work to go back to pick them up, this goes on and on. She stated they get people calling because they work out of their homes and they can’t use their computers. She understands Mass Electric is doing their best, but for the people in Douglas it is not good enough. Referring to the plan Michael Peterson spoke of, Shirley Mosczynski stated she wants to see a copy of the plan and hopes he has it for the meeting on July 12th. That meeting is still going to take place; she has asked Senator Moore to be there. She is asking Representative Kujawski to be there also. She hopes it’s a good plan because the people of Douglas are looking for one – and not 2006, they really want it now because they’ve already waited three years. Rich Preston stated they went over a lot of this information the last time Mass Electric was in. He is please and appreciates them coming in today – they had talked about long rang infrastructure upgrade but obviously they need something sooner. He had asked what type of plan Mass Electric had in effect regarding the equipment they have out there. He had mentioned at the previous meeting that everything has a definitive life, everything out there on the poles and Mass Electric knows what that definitive life is, do they have a proactive maintenance plan where they are replacing or upgrading the equipment verses waiting until it fails. Rich Preston gave an example of the transformer that was replaced on Church Street – he’d be interested to know how long it had been there, how old it was. Shirley Mosczynski stated since October. Roger Cox stated the failure was due to overload and they could have done a better job. Rich Preston asked if they agree that the Towns infrastructure is being stressed. John Hoffman stated they have a number of programs where they look at things like transformers and load on the transformers, and then they target the transformer at a particular load and then replace those. He can’t speak specifically to the Town, he will get that information, he doesn’t know how many were replaced last year. But as part of the overall review they are doing right now, specifically in Douglas, they are going to be looking at things like cutouts to be replaced with a better cut out. They have some they feel should be replaced and they are in the process of doing that. They also do transformers on a yearly basis. When they bring in a new feeder into Town, and they just brought in one, they also upgrade the plant that is associated to it. They do have programs to replace the equipment, he would say that the problems they had recently were not due to the age of the infrastructure. Unfortunately they are the result of imbalance issues and problems along the line associated with load burden and Mass Electric balancing the systems. They believe they have addressed the balance issues by having a number of people working during the heat to get the balance issues resolved because typically they run into those issues during high heat. Rich Preston stated he understands what they are saying – they are experiencing growing pains. But at the same time he is sure there are communities that are growing and are not experiencing the problems Douglas is experiencing; there is something different here. He feels part of the problem is they have a deregulated, for-profit entity that is the only game in town. He stated he doesn’t always know what their company’s incentive is to upgrade the infrastructure, because as a for-profit company that is the only game in town they want to keep the profits up and the expenses low. That’s a market economy, but in this case it’s broken because there is no competition. And he does not think that always gives them that incentive to do everything they can to provide the best product possible. Rich Preston stated he feels Douglas’ infrastructure is lacking, they are doing things to improve that but they could have done more and done it earlier. It’s very frustrating, especially this time of year when they have residents sitting in the dark and in the heat being thrown back into the last century. It is inexcusable – Mass Electric has to do more and they have to do better. Stephen Hall stated he understands the Boards frustration – he wanted to preface for the record that Mass Electric is not deregulated; they are 100% regulated in the wires business. They used to be a fully integrated company where the generation, transmission and distribution were all part of the same company. They have sold of all of the generation and that is competitive. But the wires business, the business they are currently in, is regulated by DTE (Department of Telecommunications and Energy) and secondly they work on a system of incentives and penalties. If they have good reliability performance there are incentives and if they have poor reliability they are penalized. So even though it is a for-profit business it is a regulated business for which their profits are over seen as well as the incentives which are based on performance. Rich Preston asked Mr. Hall if he agrees that there has been some deregulation. Stephen Hall concurred, in the generation area only; the business that they are in is 100% regulated the same way they were before. It is only the generation business that has been put out to the competitive market. Rich Preston referring to the penalties; he knows the penalty for not paying his electric bill is to have it turned off, what is the penalty when Mass Electric doesn’t provide that electricity in the manner that it needs to be provided? What’s the penalty to Mass Electric, or should there be a penalty, should the citizens of Douglas get a discount every hour they are with out power? Stephen Hall stated the penalty for Mass Electric is on a cumulative basis for the company based on reliability. Reliability is based on a 5 year track record. They have a band width to operate within; if they improve upon that reliability there is an incentive and if they do worse than that average track record they pay a financial penalty which is basically returned to the rate payers / customers. Rich Preston stated he does not mean to be overly negative, he appreciates that they came in to talk and Michael Peterson has been very responsive; but they are looking for something better and are hopeful they will see something sooner rather than later. Shirley Mosczynski added that the Board has handouts for them. She stated Michael Peterson has been responsive to her; she appreciates him getting back to people who did make contact with him. There were also approximately 37 people he made personnel contact with and he gave them forms or gave them the number to call to claim damages; they appreciate that for the Town. Shirley Mosczynski stated she expects to see a plan at their meeting on the 12th. She also expects to see the representative from Mass Electric to be there plus any other because they want to know what Mass Electric is going to do for the people of Douglas.

2. Adjournment:
David Furno made a motion to adjourn at 2:53 pm. Paula Brouillette seconded the motion. All – aye.

Respectfully submitted;

Suzanne Kane
Administrative Assistant
Suzanne Kane
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Joined: Wed May 25, 2005 2:01 pm

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