Important Contact Information Limited in-person services are provided in local IDES workforce offices by appointment only. For more information, visit www.ides.gov. Appointments can also be made over the phone. It is necessary to call the Scheduling Hotline at (217) 558-0401 in order to make an appointment.
If you have any concerns concerning Unemployment Insurance, including questions about claims, certification, and Direct Deposit, or if you want to apply for benefits online, please visit our website or call Claimant Services to talk with a representative at 1-800-244-5631 (toll-free) (TTY 1-866-322-8357).